- Cancellations:

    • All cancellations must be made 72 hrs in advance or the full charge will apply. No exceptions will be made.
      If you fail to be at your pick up location, this will be deemed as a “no-show” and your card will be charged.

    - Flight Delays:

    • As soon as you find out about your flight delays you will need to inform our staff by calling 1-877-805-2600. Otherwise, your waiting time will be longer than expected.

         > For Shared Service :
  > If your flight is delayed, provided it lands within an hour of the original scheduled time, your driver should still be there as long as there are no other inconvenienced passengers.

  > If you miss your shuttle, you will need to wait for the next available one. We will try our best to minimize your waiting time. However, if you choose to cancel instead, you will be charged the full fare.

  > Please keep in mind the waiting time for shared service maybe more than 50 min, unless you book a private service, in which case the waiting time will be less than 20 min.

  > If you book a shared service and your flight is delayed, cancelled or plans have changed you can reschedule within the next 3 days for the same service you initially booked (from point A to point B) however, there is a possibility our shared service may not be available, in that case the only service we will be able to offer is the private car, you can either book it or cancel and get charged the full shared service fare.
         > For Private Service :
   > If you book a private car and your flight is delayed, cancelled or plans have changed you can reschedule within the next 3 days for the same service you initially booked (from point A to point B) or if you decide to cancel the full charge will apply.
   > When you book a private service, after your flight lands, there is a 30 minute grace period for which no wait time charges are assessed. After the 30 minute wait time, charges apply at the rate of $30.00 per hour.