How do I make a reservation? What are your office hours and which hours do you operate? Does your shuttle run every hour? Do you charge for the waiting time? Can I prepay for the Shuttle? Do I need an advance reservation? How far in advance can I cancel a reservation? What happens if my arriving flight is delayed? What if I get the answering machine? Where do you pick up at the airport? How much luggage can I take on the van? Which airports do you service? Which airport is the closest to the 5 college area/Western Massachusetts? Does the service charge include a gratuity? Do you charge my Credit Card before I arrive? What happens if my flight was canceled? I need a ride between the five colleges and Bradley Airport. Can I choose my own pick up time?